1.Who we are
Our website address is: https://www.webpg.in.
Webpg.in, a start-up incorporated under the laws of India, having its registered Start up office at 1st floor, Hatiara ,Kolkata,700157,westbengal, India (“the start-up”) offers various retail solutions, including through its website www.webpg.in (“Platforms”) various online lifestyle, fashion, grocery and electronics solutions,fresh food which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise (“Products”) by users of the Platforms (“Users”)..Our website address is: https://www.webpg.in.
|3.1.1. Section 43A of the Information Technology Act, 2000;|
|3.1.2. Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPI Rules”); and|
|3.1.3. Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.|
|4.1 Personal information is information related to a visitor, or a combination of pieces of information that could reasonably allow him to be identified. Personal information may consist of full name, personal contact numbers, residential address, email address, gender or date of birth. While information such as date of birth in isolation may not be enough to uniquely identify the visitor, a combination of full name and date of birth may be sufficient to do so.|
|4.2. Sensitive personal data or information is such personal information that is collected, received, stored, transmitted or processed by the Start-up, consisting of:|
|Password; Financial information such as bank account or credit card or debit card or other payment instrument details; Physical, physiological and mental health condition; Sexual orientation; Medical records and history; Biometric information; Any detail relating to the above personal information categories as provided to the Start-up for providing service; and Any of the information received under above personal information categories by the Start-up for processing, stored or processed under lawful contract or otherwise.|
|Please note that any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal information.|
|5. Users Note|
|5.4. For the use of the Services and purchase of Products, you may be required to pay the Start-up with a credit card, wire-transfer, or debit card through the Start-up’s third party payment gateway provider and such third party payment gateway provider may be required to collect certain financial information from you including, but not restricted to, your credit/debit card number or your bank account details (collectively referred to as “Financial Information”). All Financial Information collected from the Users’ by the Start-up’s third party payment gateway providers will be used only for billing and payment processes. The verification of the Financial Information shall be accomplished only by the User through a process of authentication in which the Start-up shall have no role to play.|
|5.5.1. To identify the User, to understand his/her/its needs and resolve disputes, if any;|
|5.5.2. To set up, manage and offer products and to enhance the Services to meet the User’s requirements;|
|5.5.3. To provide ongoing service;|
|5.5.4. To meet legal and regulatory requirements;|
|5.5.5. To resolve technical issues and troubleshoot problems;|
|5.5.6. To aid the Start-up in collecting monies from Users for transactions carried out on the Platforms;|
|5.5.7. To keep Users apprised of the Start-up’s (or third parties’) promotions and offers;|
|5.5.8. To customize User experience;|
|5.5.9. To detect and protect the Start-up from error, fraud and other criminal activities;|
|5.6. The Financial Information collected from the Users is transacted through secure digital platforms of approved payment gateways which are under encryption, thereby complying with reasonably expected technology standards. While the Start-up shall make reasonable endeavors to ensure that the User’s personal information and the Financial Information is duly protected by undertaking security measures prescribed under applicable laws, the User is strongly advised to exercise discretion while providing personal information or Financial Information while using the Services given that the Internet is susceptible to security breaches.|
|5.7. Due to the communications standards on the Internet, when a User visits the Platforms, the Start-up automatically receives the uniform resource locator of the site from which such User visits the Platforms, details of the website such User is visiting on leaving the Platforms, the internet protocol (“IP”) address of each User’s computer operating system, type of web browser the User is using, email patterns, and the name of the User’s internet service provider. This information is used solely to analyze overall User trends and to help the Start-up in improving its Services. Please note that the link between the User’s IP address and the User’s personally identifiable information is not shared with third parties without such User’s permission or except when required by law or to provide or facilitate the User with the Services. Notwithstanding the above, the User acknowledges the Start-up’s right to share some of the aggregate findings, including the personal information provided by the Users in an unidentifiable form, and not the specific data with advertisers, sponsors, investors, strategic partners, and others in order to help grow the business. The amount of information sent to the Start-up depends on the settings of the web browser used by the User to access the Platforms. The User may refer to the browser used, if the User wishes to learn what information is provided to the Start-up.|
|5.8. The Platforms use temporary cookies to store certain data. The Start-up does not store personally identifiable information in the cookies. Information collected by the Start-up, by any means whatsoever, that does not personally identify the User as an individual (such as patterns of utilization described above) is exclusively owned by the Start-up and may be used by the Start-up and third party service providers for technical administration of the Platforms, user administration, research, development, and other purposes. Additionally, the Start-up may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to its parent start-up, group companies, subsidiaries, associates, affiliates, suppliers, vendors, sister concerns, service providers and service partners and other third parties (collectively referred to as “Other Parties”).|
|5.9. A User may set or amend his/her/its web browsers to delete or disable cookies. If a User chooses to disable cookies on his/her/its computer or mobile telecommunication device, it may impair, degrade or restrict access to certain areas of the Platforms. Merely closing the web browser should ordinarily clear all temporary cookies installed by the Start-up. However, Users are encouraged to use the “clear cookies” functionality of their browsers to ensure deletion, as the Start-up cannot guarantee, predict or provide for the behavior of the equipment of all the Users of the Platforms.|
|5.10The Start-up may allow other companies or entities to serve advertisements to Users. These companies or entities include third party advertisement servers, advertisement agencies, advertisement technology vendors and research firms. The Start-up may target some advertisements to Users that fit a certain general profile. The Start-up does not use personally identifiable information to target advertisements to specific Users. In the course of serving advertisements or optimizing the Services to its Users, the Start-up may allow authorised third parties to place or recognize a unique cookie on the User’s browser.|
|5.12. When a User visits or uses the Platforms, the Start-up may access, collect, monitor and/or remotely store data in relation to the User’s location, which may also include global positioning system coordinates or similar information regarding the location of the device using which the User has visited or used the Platforms. The location data does not collect or share any personally identifiable information about the User.|
|5.13. The Start-up may keep records of telephone calls received from and made to Users for the purpose of administration of Services, research and development, training, business intelligence, business development, or for User administration. The Start-up may share the telephone records with third parties when required by law or when required to provide or facilitate the User with the Services.|
|5.14. The Start-up may choose to conduct contests and surveys to collect relevant information about the Users’ preferences. These surveys and contests are optional and if the User chooses to respond, his/her/its responses will be kept anonymous. The demographic information that the User provides while availing or signing-up for the Services and through any surveys or contests is used to help the Start-up improve its services to meet the needs and preferences of Users.|
|5.16. The Start-up has implemented security policies, rules and technical measures, as required under applicable law including firewalls, transport layer security and other physical and electronic security measures to protect the Financial Information and personal information that it has under its control from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss. It is expressly stated that the Start-up shall not be responsible for any breach of security or for any action of any third parties that receive Users’ personal data or events that are beyond the reasonable control of the Start-up including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.|
|5.18. The Start-up may share/use personal information and personally identifiable information provided by Users with the Other Parties for the purposes of:|
|5.18.1. enabling Users to enjoy the Services and to use the Products, including sharing information with Other Parties to provide services, technical support etc. in relation to the Products; or|
|5.18.2. detecting and preventing identity theft, fraud or any other potentially illegal acts; or|
|5.18.3. monitoring and enhancing User interest and engagement, including through promotional activity, personal messages to Users using personally identifiable information provided by Users, etc; or|
|5.18.4. processing the purchase of Products on the Platforms.|
|To the extent that Other Parties have access to the personal information, the Start-up shall make efforts to ensure that the Other Parties treat such personal information at least as protectively as they treat personally identifiable information obtained from their users or members.|
|5.19. The Start-up or the Other Parties may merge with or be acquired by another business entity. In such an event, the Start-up and the Other Parties may be required to transfer the personal information to such merging or acquiring party, as the case may be. While sharing such personal information with the acquiring or merging entity, as the case may be, the Start-up and the Other Parties shall make reasonable endeavours to ensure that the User’s personal information is duly protected by the acquiring or merging entity, as the case may be, by undertaking security measures prescribed under applicable laws.|
|5.20. The Start-up may also disclose or transfer the personal and other information provided by Users, to any third party as a part of reorganization or a sale of the assets, division or transfer of a part or whole of the start-up. Any third party to which the Start-up transfers or sells its assets will have the right to continue to use the personal and other information that Users provide to the Start-up.|
|5.21. All the Start-up employees and data processors, who have access to and are associated with the processing of personal information or Financial Information provided by Users are obliged to respect the confidentiality of every User’s personal information or Financial Information.|
|5.24. The User consents to the Start-up reproducing/publishing all testimonials and reviews given by the User (whether on the Website, social media platforms, or in any other manner whatsoever) in relation to the Start-up or any of the Products, together with the User’s name and location, on the Website, on such page and in such position as the Start-up may determine in its sole discretion. The User agrees that the Start-up may edit the testimonials and reviews provided by the User and reproduce/publish such edited or paraphrased versions of the testimonials and reviews on the Website. If the User has any concerns with the reproduction/publication of any testimonial or review provided by the User on the Website, the User may contact the Start-up at [email protected]|
|6. Visitors Note|
|6.3. If you, as a Visitor, have inadvertently browsed any other pages of the Platforms prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is obtained, stored or used, merely quitting the Platforms should ordinarily clear all temporary cookies installed by the Start-up. All Visitors, however, are encouraged to use the “clear cookies” functionality on their browsers to ensure such clearing or deletion, as the Start-up cannot guarantee, predict or provide for the behavior of the equipment of all the Visitors of the Platforms.|
|6.4. If you are accessing the Platforms from outside India, it is solely your responsibility to ensure that your access does not breach or violate any local or national law applicable in the place from where you are making the access, for the time being in force.|
|7. Opt-Out Policy|
|7.1. The third party service providers with whom the Start-up may share personal information or Financial Information provided by Users are not permitted to market their own services or send promotional e-mails or engage in promotional communication with the Users. The Start-up provides all Users with the opportunity to opt-out of receiving non-essential, promotional, or marketing-related communication from itself or its partners. These settings can be found on the Platforms.|
|7.2. If a User wishes to remove his/her/its contact information from all the Start-up’s lists and newsletters, the User can click on the “unsubscribe” link or follow the instructions in each e-mail message. Alternatively, the User can contact the Start-up at [email protected] . The Start-up reserves the right to limit membership based on availability of contact information. All Users will be notified by email prior to any actions taken.|
|8. Feedback or Concern|
|For feedback or concern, if any, kindly contact Grievance Officer at:|
|Email Address: [email protected].|
What personal data we collect and why we collect it
What data is collected
Information shared with a payment provider to process payments includes:
- Unique payment identifier
- Payment provider identifier
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
How we protect your data
What data breach procedures we have in place
What third parties we receive data from
What automated decision making and/or profiling we do with user data
Industry regulatory disclosure requirements
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you;
We accept payments through UPI Payment. When processing payments, some of your data will be passed to UPI, including information required to process or support the payment, such as the purchase total and billing information.
Please see the UPI piracy policy for more details.